Thank You
Thank you for your order!
We will get back to you in 1-2 business days, or if your message is urgent, feel free to call us at 719-599-0300. In the meantime, you can check out our FAQ or social media pages for more information!
Call: 719.599.0300
¡Hablamos Español!
Email: info@equipinc.com
Hours: M-F 8:30AM-4:30PM (MST)
Mailing Address:
646 Elkton Dr. Colorado Springs, CO 80907
Frequently Asked Questions
Quoting & Lead Time
Quoting
Once we receive all dimensions, line drawings, photos, and company information required to provide an accurate estimate, we will send an estimate asap – typically same day. Call us if you need an answer quicker we are here to help! (As long as it’s during standard business hours and we have staff here!)
Production Lead Time
Our lead times are typically 2-3 weeks for fabric covers, and 5-8 weeks for bar stools/seating. All covers and bar stools / furniture are made to order to each customer’s specs.
We typically require 3-4 weeks to produce larger quantity cover orders. We are often able to expedite orders upon request for an additional $100 fee. (We charge the expedite fee as we have to change our production schedule, sometimes order materials in last minute, and adjust staff hours to accommodate last minute but if we can do it, we’ll do it! Please contact us for an estimate and lead time!
Care Instructions
Spot clean covers with a damp cloth, or machine wash COLD. Use the gentle cycle ONLY. Line Dry ONLY. DO NOT USE HEAT OR IRON.
Equip Inc. does not warranty covers subjected to treatment not recommended in the care instructions. Contact Equip, Inc. with any questions or concerns.
Payment Types
We accept all major credit cards (Visa, Master Card, American Express, Discover, JCB, Diners), checks, and money orders (all funds in USD). Please note that Equip charges sales tax on orders from Colorado, Florida, and California.
Warranty & Repairs
At Equip, Inc. we back our products 100% and quality is our highest priority.
All of our covers include a (1) year quality guarantee. Should the workmanship or quality of materials fail under intended handling within (1) year from receipt of order, Equip will repair and return the product to the customer at no cost. If the product falls under warranty, Equip will cover ground shipping to and from the customer.
Materials covered under warranty include fabric, zippers, grommets and cables. The warranty only extends to materials subjected to intended care and handling. Please reference the Care Instructions Label located on the inside top of your cover by the zipper, or contact Equip for detailed instructions. Please note that any fabrics subjected to conditions outside of intended environmental conditions are not covered under warranty. Workmanship covered under warranty includes stitching. The warranty extends only to covers subjected to intended care and handling. Please reference the Care Instructions Label located on the inside top of your cover by the zipper, or contact Equip for detailed instructions.
Cover Repairs
Equip’s quality guarantee also includes half-off repairs on our covers for (1) year. This includes normal wear and tear caused to the fabric, cable assemblies and/or zippers. NOTE: Shipping expenses are not included and must be covered by the customer.
After (1) year, Equip offers cover repairs at our standard prices.
Fabric Specs
We offer light-weight 210D nylon fabric, and heavy-weight 500D Polyester fabric, for indoor applications. Our 210D Nylon indoor fabric is available in Black, White, or Charcoal Grey, and our 500D Polyester fabric is available in White or Black. Additional colors can be specially ordered but may increase lead times and cost. Contact us for more information!
Our most highly recommended outdoor fabric is called Speclok, a 600D Vinyl coated polyester fabric available in Grey, Black, or Tan. Speclok is treated to be water resistant, as well as UV/mildew/mold resistant. We also offer a heavy-weight outdoor fabric called Starfire®, a 15 oz. Poly-Cotton fabric that is UV/mildew/mold resistant, water resistant, and fire retardant. Starfire is available in Black or Pearl Grey.
Our fabric meets CPAI-84 and NFPA-701 fire codes. Full documentation and testing certificates are available upon request.
Pricing & Discounts
Discounts and Promotions
If ordering in quantity, ask us about a quantity discount. Please contact us, or request an estimate, for more information.
We do offer special promotions throughout the year, enter your email below to receive notification of promotions.
Wholesale Pricing
We work with manufacturers in a broad range of industries and are happy to discuss setting up your manufacturing business with a wholesale account.
Price Matching
We strive to offer our customers top quality products at competitive prices with excellent customer support. If you have a quote for RMU or Kiosk Covers from another supplier, we are happy to look at it and do our best to match it.
We do our best to offer our customers quality products at a reasonable price!
Return Policy
**Unfortunately we are unable to accept returns on custom covers since all of our covers are made to order. Please see our Warranty and Repair section regarding coverages for manufacturer/material defect issues.
Standard sized fitness covers may be returned within 2 weeks in “like new” condition (customer pays for return shipping).
**Bar stools and retail seating is made to order (stain/size/kick plate) and cannot be returned.
If you have questions regarding our manufacturer warranty or material defect issues, please contact us.
Logo Imprinting
Logo or graphic silk-screening, and full-panel printing is available for an additional fee. We need the following information to procure a printing estimate:
1. Your preference of fabric type and color for your cover.
2. Your size requirements for the print.
3. The number of prints required.
4. The number of colors in the print.
5. Vector based artwork, preferably an EPS file, showing your logo or graphic as you want it printed. Adobe Illustrator files work great!